Microsoft 365 Copilot
for Service
Modernize your contact center and boost service representative productivity. Copilot for Service brings together Microsoft 365 Copilot with a role-based Copilot agent that enhances service experiences by adding generative AI to your existing contact center.
OVERVIEW
Elevate service with AI
Move faster with an AI-powered solution tailored for the contact center and designed specifically to work with your existing systems.
Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.
Get started right away, accelerating time to production by reducing integration and development efforts.
Easily configure Copilot for Service to meet your needs, and further customize to unique requirements with Microsoft Copilot Studio.
FEATURES
Transform service experiences
Improve service representative productivity with a role-based agent in the flow of work.
KEY BENEFITS
Empower service representatives with AI in the tools they use every day
Book your copilot readiness assessment
SUPPORT
Implementation and support 
Boost usage of Copilot for Sales with adoption help and learning content
Explore what’s possible with Copilot for Sales and browse resources that help you deploy, use, and scale it for your business.
RELATED PRODUCTS
Empower your sales teams
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